We design every garment from start to finish, selecting high quality fabrics and curating size charts down to the centimetre. We also try and convey this as clearly as possible on our product pages, so you can buy with absolute confidence.

If you have any questions before or after ordering, feel free to reach out to us:

• Email: atelier.131.syd@gmail.com
• Instagram DM: @atelier_131 (We offer personalized sizing consultations via DM to help you hit the perfect fit on raw denim, tailored trousers, and tops).

CHANGE OF MIND RETURNS

If your order isn’t quite right, we accept change-of-mind returns under the following terms:

• Return Request Window: Please contact us via email within 14 days of receiving your order.
• Condition: Items must be unworn, unwashed, unaltered, free of marks or scents, and in their original condition with all tags attached.
• Return Shipping: Return shipping costs are the responsibility of the customer. We strongly recommend using a trackable postage service, as ATELIER 131 is not liable for items damaged or lost in return transit.
• Outbound Shipping Deduction: If your original order qualified for free shipping, the initial postage cost incurred by us will be deducted from your final refund amount (a copy of the shipping receipt is available upon request).

EXCHANGES

We are committed to making sure every piece you order fits perfectly:

• Split Shipping Gesture: You are responsible for sending the item back to our Sydney studio using a tracked service. As a gesture to ensure you get your ideal size, we will cover the shipping cost of sending your replacement exchange item back out to you.

HOW TO REQUEST A RETURN OR EXCHANGE

To initiate a request, please email atelier.131.syd@gmail.com with the subject line "RETURN/EXCHANGE - [ORDER NUMBER]".

Please include:

1. Order Number
2. Full Name associated with the order
3. Reason for return or Requested Exchange Size

Once approved, our team will provide return instructions and our Sydney return address.

PROCESSING TIMES & REFUNDS

• Refund Processing: Once your return is received and inspected at our studio, approved refunds will be processed within 5 to 7 business days back to your original payment method.
• Bank Clearance: Please allow additional processing time depending on your financial institution or credit card provider.

FAULTY OR INCORRECT ITEMS

Each piece undergoes strict quality control prior to dispatch. If you receive an item that is damaged, defective, or incorrect, please email us ASAP with photos and your order number. We will rectify it immediately at no additional cost to you.

Note: Natural weave characteristics in raw denim or slight organic variations in genuine sea shell buttons are signatures of artisanal textiles and are not considered manufacturing defects.

CANCELLED & UNCOLLECTED ORDERS

• Order Cancellations: If you wish to cancel an order before dispatch, please email atelier.131.syd@gmail.com immediately with your order details. We reserve the right to cancel and refund orders suspected of fraud or terms abuse.
• Uncollected Orders: If a parcel is returned to sender due to an incorrect address supplied by the customer or failure to collect from an Australia Post outlet, the order will be subject to a $10 AUD restocking fee upon re-shipping or refund.

UNCOLLECTED ORDERS

If you miss your delivery or fail to collect your order and it gets returned to us, you will be subject to a $10 AUD restocking fee. All orders ship with tracking to help prevent this.